15 Google Review Response Examples for Every Situation

Review: "Best brunch in town! The eggs benedict was perfect and the coffee was outstanding."

Response: "Glad you loved the eggs benny, Lisa! Our chef takes real pride in getting that hollandaise just right. The coffee's from a local roaster we've been working with since we opened. Hope to see you again soon."

Review: "Booked a table for 7pm and still waited 25 minutes. Food was cold when it arrived. Won't be coming back."

Response: "Hi Tom, sorry about the wait and the food temperature. That's not the standard we set for ourselves. I've spoken with the kitchen team about this. We'd love the chance to make it up to you. Drop us a message at hello@example.com if you'd be open to giving us another try."

Review: "Nice atmosphere and good cocktails, but the pasta was overcooked and portions were small for the price."

Response: "Thanks for the honest feedback, Rachel. Really glad you enjoyed the cocktails and the vibe. We hear you on the pasta and portions. I've passed this to our head chef. Appreciate you letting us know rather than just not coming back."

Review: "Amy did an amazing job on my colour. Exactly what I asked for and she was so friendly!"

Response: "Amy's going to love hearing this! She's brilliant with colour. Thanks for trusting us with it, Kate. See you at the next appointment."

Review: "Cut was fine but I waited 20 minutes past my appointment time. No apology either."

Response: "Hi Dan, that's not on. You booked for a reason and we should respect your time. I've had a chat with the team about keeping to schedule. Sorry about the lack of apology too. Hope you'll give us another chance."

Review: "Dr Patel was so gentle and explained everything clearly. I'm usually terrified of the dentist but felt completely at ease."

Response: "That's wonderful to hear, Sophie. Dr Patel always takes the time to make sure patients feel comfortable. Nervous patients are very welcome here. Thanks for choosing us."

Review: "Receptionist was rude and dismissive. Charged me for a missed appointment I wasn't told about."

Response: "Hi Mark, sorry to hear this. That's not the experience we want anyone to have. I'd like to look into the missed appointment charge for you. Please call the practice and ask for the practice manager directly so we can get this sorted."

Review: "Arrived on time, did a brilliant job on the boiler install, and left the place spotless. Highly recommend."

Response: "Cheers Mike! Glad the install went smoothly. We always try to leave things as we found them. Give us a shout if you need anything down the line."

Review: "Good work in the end but had to chase for a start date three times. Communication could be better."

Response: "Fair point, Steve. We were stretched thin that week but that's no excuse for poor communication. Glad the work itself was up to standard. We've tightened up our scheduling since. Thanks for the honest feedback."

Review: "Stunning views from the room and the breakfast was incredible. Staff couldn't have been more helpful."

Response: "So glad you enjoyed the views and the breakfast, Anna! We're lucky with the location and the kitchen team works hard on those morning spreads. We'd love to welcome you back."

Review: "Room was clean but the heating didn't work and nobody fixed it during our two-night stay."

Response: "Hi Paul, really sorry about the heating issue. Two nights without it is not acceptable. We've since had the system serviced and it's working properly now. I understand this affected your stay and I apologise. Please get in touch directly and we'll make this right."

Review: "Great facilities and the personal trainers really know their stuff. Only downside is how busy it gets at 6pm."

Response: "Thanks for the kind words about the team, Jess. They work hard to stay on top of their game. We know the 6pm rush can be intense. We're looking at extending peak hours and adding more evening classes. Appreciate the feedback."